The other day I got a call from a friend who wanted me to look at the waste contract from his church. I love trash, I am a huge nerd, and I enjoy looking at haulers invoices and contracts so of course I jumped at the chance to review what they were doing. As I was going over the invoice and speaking to the prospective client they explained to me that their current hauler was willing to give them a “free upgrade”. This peaked my interest so I asked a couple of questions.
Do they like their current service?
Is it adequate?
Are they having any specific issues?
What I found through some basic questioning was that they did like their current service but at times they had overflows and trash on the ground. They reached out to the haulers representative and with out much of a fight the person on the other end of the phone offered to give them a free upgrade, if the Paster agreed to a new 3 year contract then they would deliver an additional container to alleviate the overflows. As I reviewed the contract further and did a couple of calculations I realized that the church was currently paying 4 times what the market rate was for that service. OF COURSE THEY COULD GET A FREE UPGRADE, after all they were paying for it already and had been paying for it for a number of years. Now, I don’t blame the haulers’ account manager for this, after all they were just doing their job. The waste haulers aren’t in business to be consultative, they aren’t in business to identify customer needs and craft a specific plan to address issues. They are in business to pick up trash and each year try to earn more revenue doing it. On the other hand, we are in business to HELP our customers, to craft a specific plan to meet the needs of our clients and SAVE them money.
The worst part of all this is that before we started to look over the situation the church was willing to accept the upgrade and over pay the hauler by almost $15,000 just to avoid trash on the ground, simply because they didn’t know any better and didn’t have the time to work on the problem. If you are having any issues with your trash service, let us review it for you for free.